How to contact us
- Speak to a representative at our office or in person by requesting a meeting.
- By mail:
Direct Web Solutions,
P.O. Box 24, Wymark,
SK S0N 2Y0
Please use the contact form to send us an email if you do not have an account. Members can message us using the ticket system located on your account page.
Table of Contents
- When do we ask for information
- Why do we ask for this information
- Who do we share this information with
- How we protect your information
When do we ask for information
As a rule we don't like to keep a lot of personal information on our systems as we have no use for most of this type of information, however, we do collect and store some information (or information is collected by means of analytic software) when users are on our services. The following information is kept on requests:
- country of origin when requesting pages
- user flow analytic information (what pages people see most)
- and what kind of browser or device you are using
This information is not stored on our servers in any way and is all captured through Google Analytics software. By using an adblocker, such as uBlock Origin, you will not be subject to any tracking by Google Analytics. We use the information gathered during what we call the browsing or guest stage to better design our website and increase ease of access. No important or secure data is recorded about your system or specific location or IP address.
The above information is also tracked for users who are visiting as registered accounts or companies. This is done for the same reasons as when actively visiting as a guest, however, they are also asked for the following information (either during registration or while updating/maintaining account settings):
- account specific username (also called user id)
- or account specific email address
- personal Direct Web Solutions account password
- first and last name (also called display name)
- date of birth and year
- company specific information when buying services
We also track the following information about registered users for account management and security purposes:
- current IP Address
- last logged in time and address
- session information
Why do we ask for this information
Good question. As a guest we don't need to know much information about you since we are not keeping anything in our personal records. Google will store the above information for us as a way to help us understand user flows and better design our website and increase ease of access. While you are accessing as a registered company or user we need to be able to see who you are, to show you the appropriate page that is specific to your account and not someone else (for obvious security reasons).
We use a cookie which stores our session id, a specific tag our servers use, to be able to show you the correct information in relation to your user account. We also track last IP and current IP to watch for compromised accounts and return the accounts to the rightful owner. The reason we keep your email and password is for verifying your account on login (don't worry the passwords are all encrypted so we can't even read them if we wanted too) and to email you about password request changes and important account and policy changes only. We will never send you any emails about cats or emails containing links that require you to log in to view them.
Who do we share this information with
The short answer is we don't. Not on purpose anyway. We do our best to maintain our databases and all technology on our website to avoid hackers being able to penetrate the system and obtain sensitive information. That being said no system is 100% secure and there may be leaks. It's the internet after all and nothing is guaranteed. As such we take extra precautions when storing our users information including custom encryption on all passwords, randomly generating hash variables, and a bunch of other technical gobbly guck to ensure your information, should any leak, will remain safe.
Now for the longer answer. If for any reason, we are approached by law enforcement in our local area, and are issued a subpoena to hand over electronic documents and databases, we will be under legal obligation to do so. That being said, the database information regarding personal accounts is still encrypted and we can't reverse the encryption for them (heck, we can't even reverse it for ourselves) when it pertains to user account information. We will never sell or give your information away to third party companies or persons of any kind outside local law enforcement agencies.
How we protect your information
We will protect your information with appropriate safeguards and security measures.
We have security standards to protect our systems and your information against unauthorized access and use. All information is encrypted over SSL (HTTPS) before being sent to your browser to ensure you are connected directly to us, so watch for that green padlock in the browser bar. We ALWAYS use secure connections and force the SSL connection to all incoming and outgoing connections. We also encrypt user information so even our staff and support teams can never see your password or hidden information.